When it comes to a sport that has gripped the nation, cycling is definitely on the up.

Take a look at our infographic to see how the nation engaged with the 2012 Olympics men’s time trial.

Recent data from GfK indicates that the social-networking revolution is having a significant impact on businesses and how they operate. Businesses are waking up to the importance of social networks in shaping their online image and the opportunities they provide in reaching out to new clients and employees. The key challenge is how to make the most of this ever-evolving space.

Changing attitudes to social networking

Gone are the days when social networking meant simply adding friends and family on Facebook and posting photos from last night’s work do. Social networking is getting serious.  The rise of Twitter (and others) has given social networking a more complete identity. Beyond just a social tool, it is now also a platform for news consumption and a vital marketing resource for businesses.  This is demonstrated by the emergence of dedicated business sites such as Viadeo and LinkedIn, designed specifically as a resource for business purposes and the increasing importance companies are placing on marketing activities in this area.

Like most Londoners, I absolutely can’t wait for the 2012 Olympics, just around the corner from now. I can’t wait for the buzz, the thrill of watching talented athletes competing and setting new records. Aside from the throngs of even more tourists and a couple of weeks of hectic journeys to work, it’s going to be a hugely positive event of which the UK should be very proud.

But it’s not just the athletics that has us hooked. This Olympics, officially the Games of the XXX Olympiad, is consolidating the future of technology. Social media, mobile banking, 3D TV, NFC-enabled phones, live, multi-platform and high definition TV broadcasting, the site of Europe’s largest free Wi-Fi zone[1]* and extended network service, user-generated content and applications… the list goes on; London is setting the standard for a truly mobile and interactive Games.

We have all undergone a call centre experience – and the word undergone is apt, given that the pain and tedium can make the experience akin to a visit to the dentist, but without the fresh feeling at the end. Service organisations love them though, and for good reason; they offer an efficient, structured and consistent way (for them) to handle a large volume of customer enquiries.

All our customer requests are slightly different and, as such, we need to be guided through the process effectively, something call centres are good at. They also have established structures and metrics to manage them such as call volume counts, time-to-answer, and sales conversions. These frameworks allow companies to exert a large degree of control over the customer interaction; we are subject to dedicated opening hours set by the business, IVR directing the flow customer traffic, having to self-select an issue and choose from a menu delivered by an automated voice, or worse, being asked to vocalise the issue ourselves to a blankly, uncomprehending, synthesised voice.

There is little doubt that online now forms an integral part of the retail experience for many consumers, particularly in Western markets.  In 2011, UK online trade accounted for 12% of all retail, the highest in Europe[i], and this trend only looks to increase with the inexorable rise of mobile commerce that recently achieved the milestone of over 5% during Q4 of last year[ii].

Using the internet for retail has become so commonplace that for many, the added benefits of convenience, easy research ability, and price comparison tools outweigh the effort required to physically visit the traditional bricks-and-mortar store.

But is online delivering everything consumers need from a shopping experience?  As we move further into the digital age, consumers expect a personalised, tailored and social shopping experience regardless of the medium through which it is conducted.

With increasing numbers of children using social networking sites, how do parents feel about their safety and is there anything they, or other parties, such as network operators, can do about it?

Nowadays, each week seems to bring with it a fresh load of news articles and stories about acting safely on the internet and the privacy of our behaviour online. As much as we’d like it to be restricted to just our friends or, in the case of online banking, the company we are paying money to, the personal  and banking details we happily share online always have the possibility of being viewed out of context, and by people we may not know.

The youth market is accelerating technological adoption in Brazil which is radically changing consumer needs especially in how they’re entertained and how they socialise.

The internet and technological innovation has firmly gripped the new youth generation in Brazil. The Brazilian youth are using the internet in very similar ways to mature markets. It is becoming a primary source of entertainment and a means to communicate and make their voice be heard. The core values and needs of young consumers in Brazil are very different to their predecessors. As a result, the Brazilian youth are redefining consumerism in this exciting new country and what is clear is that their hunger to consume will create opportunities that previously did not exist.

The radically different needs of Brazil’s new youth generation

Using customer ideas to help develop realistic and appealing new products

Crowd sourcing can produce a rich pool of exciting product concepts, as the unfettered thinking and creative time that consumers enjoy means that they often come up with more innovative designs. Plus you’re getting NPD ideas that the consumers themselves have already endorsed as a good concept. But how do you balance desirable innovation against keeping the ideas realistic, and how do you spot the winning ideas? The answer is by combining crowd-sourcing, co-creation and standardised product testing.

Using crowd-sourcing in technology NPD

A recent crowd-sourcing study, run by GfK NOP in partnership with co-creation community eYeka.com, recently asked consumers to imagine their “ideal communication technology of the future”. Participants had the freedom to create a new device, a new service for an existing device, a piece of software or an application. Their solution could be designed to make their lives easier, more fulfilling, more productive, or just more fun – the only limit was that it had to be something that could conceivably exist in the next five years.

Our online social networks are a key source of information and increasingly influence what we read, share and buy. However, if we do not filter out the mundane we risk missing the information that is most important to us and becoming a victim of information overload.

It occurred to me the other day that I have too many friends.  By this, I don’t mean the family, friends and colleagues I socialise with throughout the week and, you know, actually spend my leisure time with face to face. More, the numerous people sitting on my Facebook account I haven’t spoken to for nigh-on five years, (the occasional shallow digital platitude aside), but who seem intent on breathlessly updating their minute movements on the notice board whenever I (increasingly infrequently) log-in. Back in 2006 when the Facebook really took off, there was something ego-boostingly satisfying about racing to my first 100 friends, but now I find it a little tiring. Do I really need them all?

Facebook’s new email service, which combines a variety of communication methods, has been hailed to be the next Gmail- or even Email-killer, but recent GfK NOP data shows otherwise – that Facebook Messages is likely to be used alongside current email and instant messaging clients, and is unlikely to replace them, at least in the short term.

Known before only as “Project Titan”, the new Facebook messaging service is said to combine email, SMS, chat and Facebook email; users will also have the option to have a @facebook.com email address. Launched on 15 November this year, the service is, at present, by invitation only, but users can apply for an invite on the popular social networking site.